Show Messages from Other Folders Use this option to display messages in the conversation that have been moved to other folders as well as messages you've sent that are stored in your Sent Items folder. There are several conversation options you can change.įrom any email folder, such as your inbox, select View > Conversation Settings When you expand the Conversation, any unread messages have a bold heading. When you receive a new message that’s part of a Conversation, the whole Conversation moves to the top of your message list.Īny Conversation that includes unread messages has a bold subject and the count of the unread messages appears next to the subject. Within each Conversation, messages are sorted with the newest message on top. Select the icon to expand or collapse a Conversation. Use Conversation viewįrom any mail folder, such as your inbox, select View > Show as Conversations to toggle Conversation view on or off.Ĭonversations that include multiple messages are identified in the message list by a triangular expand/collapse icon. A conversation includes all messages in the same thread with the same subject line. By default, when you add most account types to Outlook, your messages are displayed in Conversations.